5. Integrity

5.5. Examples of good practice

The following are some examples of good practice:

  •          Memoranda of Understanding (MoUs): Establishing MoUs between Customs and private‑sector stakeholders can formalize the relationship, clarify expectations, and outline shared responsibilities for integrity and compliance.
  •          Codes of Conduct: Developing codes of conduct for the private sector helps set clear standards of professional behavior. These tools encourage private‑sector actors to accept responsibility and accountability and support the identification and implementation of practical integrity solutions.
  •          Customs Integrity Perception Surveys: Conducting surveys to assess the perceptions of both Customs officials and private‑sector operators can help identify integrity risks, gaps in service delivery, and areas requiring improvement.
  •          Internal Affairs / Professional Standards Units: Establishing internal affairs departments within Customs administrations helps investigate and address allegations of misconduct. This includes developing and promoting secure channels for reporting corruption or unethical behavior.
  •          Joint Anti‑Corruption Task Forces: Creating joint Customs–private sector structures, such as integrity observatories or liaison committees, enables trusted representatives from both sides to consolidate complaints, share intelligence, and address corrupt practices collaboratively.
  •          Integrity Training for the Private Sector: Training and awareness programs help bridge gaps in understanding, reduce mistrust, and promote shared ethical standards across the supply chain.
  •          Motivating the Private Sector to Comply: Through training, awareness, and joint initiatives, Customs can encourage voluntary compliance. Incentives — such as simplified procedures, reduced inspections, and faster clearance — reward compliant behavior, while non‑compliance is addressed firmly.
  •          Automation of Procedures: Automating key customs processes reduces opportunities for corruption, increases transparency, and improves efficiency.
  •          Engagement with Stakeholders: Active engagement through working groups, consultations, business partnerships, and outreach programs build trust and fosters a shared commitment to integrity.
  •          AEO Integrity Requirements: Embedding integrity criteria into Authorized Economic Operator (AEO) programs strengthens trust‑based partnerships and incentivizes ethical behavior.

DHL demonstrates a strong commitment to integrity through a global Code of Conduct, a structured Compliance Management System, and ongoing employee training. These practices promote transparency in customs declarations, ethical business conduct, and alignment with international standards.