5. Integrity

5.1. Definition

Definition

There is no universally agreed definition of corruption, and none that deals exclusively with corruption in Customs. Integrity in Customs is widely understood to mean the honesty, professionalism, and ethical behavior of Customs personnel and institutions. It means laws are applied consistently, decisions are made transparently, and stakeholders are treated fairly. Where integrity is lacking, Customs becomes vulnerable to corruption, which can appear as:

  •          Bribery and extortion at border crossings
  •          Manipulation of import/export valuations
  •          Collusion with smugglers or organized crime
  •          Uneven or selective enforcement of trade regulations

Many administrations now define integrity more broadly than the absence of corruption. It increasingly covers compliance with service standards, client charters, and performance expectations. In this sense, integrity is a positive set of attitudes and behaviors that promote ethical conduct, professionalism, and high-quality service delivery.

Integrity therefore means building and maintaining the values and work practices that strengthen organizational culture and support the credibility, professionalism, and effectiveness of Customs. Integrity challenges remain a major obstacle to reform and can undermine an organization's functioning and reputation.